4.9 Request Add Bill Messages

Reference: Manage Billing Disputes Process Model - Page 3 for the associated business process diagram.

Actor/Role: CSR

Description: The CSR or Authorized User may add Service Agreement related Bill Messages for a given Bill Segments. The CSR or Authorized may also add Bill Messages at the Account Level. The CSR or Authorized User adds these Bill Messages for an online Bill. Other Bill Messages are added during Bill Completion. Refer to 4.2.2.2 CC&B Manage Meter Charges.

Entities to Configure

•	Bill Messages